Policy

1. GENERAL

As the person responsible for data, we have a legal obligation under the gambling regulations to process players' personal data so that they can participate in the game and provide them with auxiliary services. This privacy policy explains what personal data we collect from players, why we collect this data and how we use it.

The website https://www.casinoslots.store/ ("casino", "website", "company", "us", "us", "our") is owned and operated by Direx NV, which is registered and established under Law of Curaçao, the registration number is 131879, the registered address is Vredenberg E-commerce Park in Curaçao and its wholly-owned subsidiary Direx Limited, the registered address is Stasinou 1, MITSI Building 1, MITSI Building 1, 1st floor office/office . Plateia Eleftherias, Nicosia, Cyprus.

By registering a player account on the website, you agree to this privacy policy. If you do not agree to the terms of this privacy policy and do not want to provide us with the personal information you need, please do not use this website. Please note that this privacy policy constitutes an agreement between you and the company. We may revise this policy periodically. Although we will do our best to notify you of such changes, we recommend that you revisit this privacy policy periodically. Your continued use of this website and/or its services will constitute your consent to the privacy policy.

2. INFORMATION WE COLLECT

The personal information we may request to use and process shall include but not limited to:

 

      a) Any information you provide to us when filling out the form on our account registration page, and any other data you further submit via the  website or email (for example, first and last name, date of birth, email address), phone number);

      b) To communicate with us via website, email, web chat or other communication methods;
      c) All player account transaction history records, whether through the website or through other communication methods;

      d) Website login and its detailed information, including traffic data, GeoIP location data, browser/device data, web logs, activity logs and other traffic information recorded in our system;

      e) Documents and certifications we reasonably require to verify your account, process deposits or withdrawals, and conduct anti-fraud checks (as required by our initiative or applicable laws). Such proof may include passport scans, payment slips, bank statements, etc.
      f) We may conduct survey participation or any other customer evaluations from time to time.

3. HOW WE USE YOUR INFORMATION

We process the personal information collected from you to provide our services. In particular, we will use your data for the following purposes:

    a) Processing your bets and transactions. This includes your use of credit cards and online payment systems;

    b) Provide you with the games and other auxiliary services you seek from our website;

    c) Provide customer support, such as assisting you in setting up and managing your account;

    d) Identify and conduct necessary verification checks;
    e) Provide registered players with information about our promotional offers, or provide promotional information from our selected business partners, partners and affiliates (only if the player expressly agrees to receive such marketing materials);

    f) Compliance with legal responsibilities, including compliance with anti-money laundering (AML) and combating the financing of terrorism (CFT) laws;

   g) Monitor and investigate transactions to prevent fraud, abuse of terms, money laundering and other illegal or improper gambling activities;
   h) Analyze customer trends through market research and evaluation (participation in the survey is not mandatory, you can always choose not to participate);

    i) Conduct research and statistical analysis of aggregated data.

4. MARKETING COMMUNICATION

Unless you choose not to receive promotional materials, we may use your personal information (including your email address and phone number) to send you marketing information about products, services and promotions. This may include information about products and services from our business partners (such as casino game providers). Whenever you decide to stop receiving such marketing and advertising materials, you can opt out in the "Player Account" settings, or contact our customer support at www.casinoslots.store

In addition, please note that unless prohibited by law, accepting any contest prizes or bonuses provided by us means that you agree to use your name and/or nickname for advertising and promotional purposes without additional compensation.

5. Obtain personal information

We will not collect any personal information about you without your knowledge. However, we may automatically collect certain data about you through the use of our services and your interaction with us, where you would have provided such information. We may also lawfully receive certain personal information from online vendors and service providers (such as fraud prevention companies). In addition, we reserve the right to hire the services of third-party providers to provide technical support in order to process your online transactions and source game content.

Please understand that we may be granted access to any information you may provide to such vendors, service providers and third-party e-commerce services. Please rest assured that we will use and protect any personal information thus obtained in accordance with the provisions of this policy. According to this privacy policy, any information you provide will only be disclosed to third parties outside the company, and we will take any necessary steps to ensure that our agreements with third-party service providers always protect your private information.

 

6. Disclosure of personal information

If CasinoSlots discovers that a player has participated in any type of fraud, such as game manipulation, payment fraud, providing false personal data, money laundering, using stolen credit cards, etc., the company reserves the right to disclose the player's behavior. Personal data to any third party or public.


7. Security of Personal Information

CasinoSlots is committed to providing players with 100% safe gambling services to ensure that no data is stolen, lost or misused. We use the latest technological achievements to ensure the security of all players' personal data.


8. SSL TECHNOLOGY

We use 128-bit SSL (Secure Socket Layer) technology preferred by many legal and financial institutions to ensure the security of all transactions on the website.


9. ANTI-FRAUD SYSTEM

In addition, we use special anti-fraud technology to prevent any type of financial fraud on the website. Any attempt of fraud will immediately terminate the player's account.

Deposit is used to place bets


10. DATA RECIPIENTS

We may pass the information you provide to us to other entities in our company group and our business partners. These companies include our parent company, its parent company and all subsidiaries of these respective companies, as well as other companies with which we conduct business and hold necessary agreements. The data processing of your information can be carried out by Direx N.V. or another company in the company group, which can use a third party to meet such data processing needs.

Company employees, more specifically data protection officers, money laundering officers, payment and anti-fraud analysts, customer support agents, customer retention team members, VIP player managers, and other employees should also have access to your personal information. For the purpose of performing duties and providing you with assistance. Our employees have the right to access or associate players' personal information and have signed confidentiality agreements in accordance with applicable game, data protection and privacy laws to respect the confidentiality of player information. In order to provide you with efficient services, we and/or our service providers may need to transfer your personal data from one country to another country in the European Union (EU) and the European Free Trade Association (EFTA) region, and also transfer Some data processors may be located outside the European Economic Area (EEA).

Therefore, by browsing the website and communicating with us electronically, you acknowledge and agree that we (or our suppliers or subcontractors) will process your data in these countries/regions. We will always do our best to ensure that your information and data are handled safely in accordance with this privacy policy. We have appointed a data protection officer ("DPO") to oversee issues related to this privacy policy. If you have any questions about this privacy policy, please contact DPO at dpo@direx.online.


11. RELEASING DATA TO THIRD PARTIES

We will not sell or rent your personal data to third parties. If required by laws, regulations or other legal subpoenas or warrants, we may disclose your personal information. If we believe it is necessary to protect the legitimate interests of the company, customers or any third party, we may also disclose your personal information to regulatory agencies or law enforcement agencies. Personal data will only be disclosed to third parties under the following circumstances:

    a) Where the law requires us to do so;

    b) If the website needs to share data with its payment processor in accordance with its privacy policy to facilitate payment transactions;

    c) Comply with our legal and regulatory responsibilities for relevant licensing and regulatory agencies, and all other applicable laws and all responsibilities of other applicable regulatory agencies in other jurisdictions;

   d) When the company believes that disclosure is necessary to protect the safety of the company or players or the safety of others, investigate fraud or respond to government requests;

   e) If our marketing service provider needs data to perform tasks;

    f) Any other third party with the prior consent of the player. We use third-party data processors to process limited personal data on our behalf. Such service providers support websites, especially in connection with hosting and operating the website, marketing, analyzing, improving the website, and sending email news releases. We will ensure that the transfer of personal data to the recipient complies with applicable data protection regulations and that the obligations to the processor are the same as those imposed on us under the corresponding service agreement.

Our website may also contain social media features (such as "share" or "like" buttons). Such functions are provided by third-party social media platforms (such as Facebook). Where data is collected in this way, its processing is governed by the privacy policy of the corresponding social media platform. In addition to the above, if we acquire any new business, we may also release personal data. Should the Company undergo any changes to its structure such as a merger, acquisition by another company or a partial acquisition, it is most likely that our customers’ personal data will be included within the sale or transfer. We will, as part of our Policy, inform our players by email prior to affecting such transfer of personal data.

Please note that our content may link to third-party websites for relevant reference. We are not responsible for such external content, which may contain separate privacy policies and data processing disclosures.

12. DATA RETENTION

According to our terms and conditions, both you and the casino can decide to close your player account at any time. After closing your account, we will retain your personal data for the period required by law. This data should only be used when the competent authority is inquiring about financial and financial records, fraud, money laundering or investigating any other illegal activities.

You should note that in accordance with the anti-money laundering regulations of the EU licensed gaming jurisdictions, we are obliged to retain the player’s personal data submitted during the registration process and any data passed during the validity period of the player’s account, at least since the last player transaction or account closure From five years. Therefore, a request for erasure cannot be made before this period has passed.

 

13. SECURITY OF YOUR DATA

We hereby confirm that when collecting and processing your personal information for the purpose of managing your player account, we are bound by strict legal regulations on the protection of personal data. Therefore, we will strive to protect your personal information and respect your privacy in accordance with best business practices and applicable laws and regulations. 

14. CONTACTING US

 

Committed to providing players with safe services, we will take all reasonable precautions to ensure that all data you submit through the website remains safe. Player accounts can only be accessed using the player’s unique ID and password. You can also set up two-factor authentication (2FA) to prevent unauthorized use of your account. You are responsible for keeping your login information confidential and ensuring that other people cannot access it.

 

If you wish to do the following, you can contact us about this policy at any time: a) Confirm the accuracy of the personal information we collect about you; b) Inquire about our use of your personal information; c) It is forbidden to use your data for direct marketing purposes in the future; d) Update or correct any information you provide to us (in this case, you should provide any evidence that we may reasonably request such changes). Please note that it is illegal to provide us with false information about you, and you are responsible for ensuring that you always provide us with your correct data.

In addition, in accordance with Article 77 of the GDPR, you have the right to lodge a complaint related to your data processing to a supervisory authority, especially in your habitual residence, place of work, or member states suspected of infringement.

 

15. COOKIE POLICY

When you visit a website, our system automatically collects information about your visit, such as your browser, IP address and recommended websites. This collection can be done with our platform providers and partners. We may receive general demographic or usage data about visitors to our website from them. Without acceptance, we will not use the automatically collected information to identify you personally.

In order to collect questionable information, we use cookies and similar tracking tools. Cookies are small text files that are stored on your computer or device when you visit our web pages. Some cookies are necessary for the normal operation of the website; others can improve your website experience and help us provide better services. The following are the types of cookies we use and their purposes.

Required cookies: Enable navigation and basic functions of the website, such as accessing member areas of the website. Functional cookies: allow us to analyze your website usage and your choices on the website (such as your session key, language or region), so we can save these settings and provide you with a more personalized experience. Advertising Cookies: Allow us to evaluate the effectiveness of content marketing.

These cookies are provided by our partners to track website visits and new player registrations in advertising. Except for site visit data directly collected by such advertising cookies, we will not share your personal information (such as name or email) with affiliated partners. However, your site visit data may be associated with other personal information collected by the provider through other sources. The latter's external data processing is subject to the privacy statements and policies of these third-party providers.

In addition to the above, we also use many third-party service providers who also set cookies on this website to provide them with the services they provide to us. Such services include but are not limited to helping us improve your experience by tracking your activities on the website, measuring the effectiveness of the website and the effectiveness of our marketing activities. Most online browsers automatically accept cookies. If you want, you can block some or all cookies by modifying your browser settings, or delete cookies that have been set. However, we recommend that you do not block or delete cookies, as this may restrict your use of our website.

16. NETENT GAMES

When you play casino games developed by NetEnt, NetEnt’s Privacy Policy also applies. This policy can be found